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AT0673
Beginner
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Message 1 of 3

It appears my package is £10 extra than what it should be.

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Hello All,

I am doing this for my parents who noticed some odd things about our billing charges.

We should be paying for Full 100 mbps which is £39.99 however, on every bill since we upgraded to this package, we have been charged £46 - 50. From the 13 of April 2020

We are rather confused as to why this extra price has been added on. Any help is appreciated.

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JohnC2
Moderator
Moderator
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Message 2 of 3

Re: It appears my package is £10 extra than what it should be.

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Hi @AT0673, welcome to the forum and sorry your broadband package is dearer than agreed. Have a chat with the BIlling LiveChat Team and they'll be able to help you with this.

cheers

John

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AT0673
Beginner
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Message 3 of 3

Re: It appears my package is £10 extra than what it should be.

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Ahh that is ok. 

I take it this is not a normal occurrence?

I shall attempt to talk to the live chat and see what they say. 

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