I am doing this for my parents who noticed some odd things about our billing charges.
We should be paying for Full 100 mbps which is £39.99 however, on every bill since we upgraded to this package, we have been charged £46 - 50. From the 13 of April 2020
We are rather confused as to why this extra price has been added on. Any help is appreciated.
Go to Solution.
Hi @AT0673, welcome to the forum and sorry your broadband package is dearer than agreed. Have a chat with the BIlling LiveChat Team and they'll be able to help you with this.
Ahh that is ok.
I take it this is not a normal occurrence?
I shall attempt to talk to the live chat and see what they say.