JBL Bar Studio Soundbar - BT Broadband Free Gift - Not received

[gdh48k]

Hello all,

First time poster 🙂 I'm also awaiting the soundbar, despite calling BT twice (see timeline below).  I'm told to await an email that just isn't coming.  Any advice or guidance on speaking to someone that could help would be appreciated.  Thanks!

15 May '19 - placed order
7 June  - broadband activated
8 July- 1st call to BT
26 July' - 2nd call to BT

[NeilO]

Hi @gdh48k  welcome to the BT.com community forums, I'm really sorry you haven't heard back about the free gift. I've sent you a Private Message with details on how you can get in contact with the mod team.

[gdh48k]

Cheers  for the speedy reply, Neil 👍  I've replied to your DM and look forward to hearing from the mod team.  Thank you

[NeilO]

@gdh48k No problem at all, I can see your details in our queue and we'll likely get this picked up today. 

[StuartH]

Hi @gdh48k 

I've raised an investigation for you this morning. I'll chase this until resolution for you.

In can take a few days for these investigations but I will be in touch as soon as I get an update.

Thanks

Stuart

[gdh48k · Accepted solution]

Cheers Stuart. That's much appreciated 👍

[gdh48k]

Hi Stuart,

Thanks for all your help with this.  No email has arrived since so thought I'd get back to you in case you might give things another nudge.

Cheers

Garry

[PaddyB]

Hi @gdh48k,

Thank you for posting back.

I'm sorry you still haven't received your email to claim your Free Gift. @StuartH isn't in the office today and I'll let him know. @StuartH will follow up with you tomorrow when he is back in the office.

Thanks

PaddyB

[gdh48k]

Cheers Paddy. Appreciate that

[StuartH]

Hi @gdh48k 

Sorry you haven't received any emails about this yet.

I'll give them a nudge to see if I can get any further info for you. As soon as I have an update I'll be in touch.

Cheers

Stuart