Hi @RonnieRebel welcome to the forum and thanks for posting. Good to hear you are happy with the products and sorry that the level of customer service has not lived up to expectations.
Have you received your headphones now? Also, have you got the issues with the incorrect prices on your first bill and the router charge corrected?
Post back and let me know and if you still require help with any of these issues we will be happy to help you.
Yes got refunded but as you can see got confirmation email stating that my sim was on its way on the 11th February with my free headphones to follow.
I wouldn't mind but I've had my sim for well over a month & when I spoke to someone yesterday there was nothing on the system for my free headphones!