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turbo-xwing
Beginner
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Message 1 of 15

JBL speaker

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Ordered new phone and contract 13 August 2019 which came with rewards card deal and JBL speaker.  Rewards card sorted FAB!!! - but JBL speaker not received.  Was told 13th September i would get an email to activate this????  Still nothing. I'm i to go to an email site to activate or will the speaker just materialise in the post????

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Distinguished Sage
Distinguished Sage
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Message 2 of 15

Re: JBL speaker

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@turbo-xwing 

Was this a mobile phone?

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turbo-xwing
Beginner
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Message 3 of 15

Re: JBL speaker

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New Iphone and 24 months contract taken.  Phone received in few days - rewards card now sorted but JBL speaker - nowhere to be seen and I'm now not sure how i get this as it was mentioned on the promotion deal

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Distinguished Sage
Distinguished Sage
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Message 4 of 15

Re: JBL speaker

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As far as I am aware, you would receive an email code 30 days after your phone was activated, however I will as a moderator to reply, as it may be different for mobile phones.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 5 of 15

Re: JBL speaker

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Hi @turbo-xwing,

Welcome to the Community and thanks for taking the time to post.

Sorry that you have not received the email letting you know that your JBL speaker has been dispatched. 

I've sent you a Private Message with details on how you can get in contact with the mod team.

Thanks

Matt

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turbo-xwing
Beginner
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Message 6 of 15

Re: JBL speaker

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Thank you for that.

you say 30 days after phone was activated? I ordered 13 August for my son’s birthday. He was given the phone a month later - that mobile number has not been activated as I’m waiting for BT to transfer his old BT number to this new package deal.  Does this make a difference?  And once the mobile number is transferred do I wait another 30 days???

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Moderator
Moderator
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Message 7 of 15

Re: JBL speaker

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@turbo-xwing wrote:

Thank you for that.

you say 30 days after phone was activated? I ordered 13 August for my son’s birthday. He was given the phone a month later - that mobile number has not been activated as I’m waiting for BT to transfer his old BT number to this new package deal.  Does this make a difference?  And once the mobile number is transferred do I wait another 30 days???


Activation would be classed as when the service started to work on the number that the phone was provided on.  If you would like to send in the account information we can take a look at the account and figure out what's going on.

Matt

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turbo-xwing
Beginner
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Message 8 of 15

Re: JBL speaker

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private message sent - hopefully you can sort out Matt

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Moderator
Moderator
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Message 9 of 15

Re: JBL speaker

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Hi Angela,

 

I called there but missed you, we've had an update back from the gift team to say that your JBL speaker has been ordered and will be dispatched from the BT shop within the next 28 days. When it's been dispatched you'll receive an email so that you can track the delivery.  I'm really sorry about the delay getting this sorted and that you've had to chase this up.

 

Please, can you drop me a reply on this message to let me know if you're happy this is resolved?

 

Thanks

Neil

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turbo-xwing
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Message 10 of 15

Re: JBL speaker

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Hi neil

thanks for getting back and leaving message - sorry i was driving at the time - thats great news that the speaker is sorted.   Thank you and the team for all your help!!

angela

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