When I renewed my BT broadband in January, I was told I would receive a free JLB Soundbar. As yet it has not arrived. How do I contact someone about this?
Welcome to this user forum.
Unfortunately its not going to be possible at this time, for the forum moderators to investigate these promotions, as they are dealing with priority welfare escalations only.
All you can do is to ring BT, when the situation improves.