Well, this is my first post.
I understood BT was changing its prices, and some customers, would be affected. Those affected were to be notified in November or December.
Well, this past weekend, having received no email, no post, no phone call to say my price was going up, I chose to call BT to determine if my price would change - when I called, I was told categorically, Yes, my price will change, as everyones price is changing.
I was then told BT sent me an email on November 09th stating this and informing me I had 30 days to cancel without penalty.
I never received this email, and logging into MY BT I recevied no notification of a pending change, and nothing written on my last bill to advise either.
I asked BT to resen me the email, which the said they did, on the day of the call, and I again did not receive the email - I remained on the call for 10 minutes, and was then told to check and advise in a little later as the email was on its way.
I checked later, no email, no in spam, no where. I called up again, and was told BT has done all it can, I'm outside of notice period and must pay a penalty charge if I want to leave.
I have now received a letter from BT informing me this is BT's final descsion, and I must go to the ombudsman if I'm not happy as we have reached "deadlock".
How can BT be so certain I have read this email, when I can ensure them I have not?
I work in IT, so I know how to see emails, and where to check for spam.
Crazy, so this is going to the ombudsman.
Why does BT not simply post a letter as well, and make a note of the change pending on your bill???
did you check your btinternet.com email address for the increase email - inbox or maybe even junk/spam
you are normally allocated a btinternet emal address when you join BT many have it but don't use it however BT may send email to it about changes you cannot delete the primary btinternet email address
when you were getting BT to resend the email did you ask what email address they were sending to?