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dj1891
Aspiring Expert
845 Views
Message 61 of 87

Re: January price increase

So after getting the email I phoned them up, making sure I could leave, yes I can leave, will there be a termination charge nope no charge, so had a look around for other providers then phoned BT back just to confirm again and told them I was leaving because of the price increase, put my order in with talk talk.  I then get the following from BT

 

As you're still within the minimum term of your contract, you'll need to pay a charge for each month you've got left. We expect this to be £307.74 by the time you move. 

You'll also need to pay: £65.00 for BT broadband equipment charges.
If these charges don't look right, call us on 0800 028 3098
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g4jnw
Contributor
840 Views
Message 62 of 87

Re: January price increase

I phoned up too have only been with them 3 months but terrible drop outs every day, no problem with Sky before, only to be told I would loose the 12 months advance rental I paid.

T&C say apparantly that there is only a 2 weeks cooling off period to cancel the advance payment.

Will start to read T&C's more now.

 

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kkkk
Aspiring Expert
835 Views
Message 63 of 87

Re: January price increase

On both accounts it's wrong. But seems to be an automatic email they send, well, that's the excuse anyway. If you are leaving because of the price rise you do not pay for the router or termination charges, end of.
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Distinguished Sage
Distinguished Sage
833 Views
Message 64 of 87

Re: January price increase

 If you are leaving because of the price rise you will get a pro rata refund on the time left on your advance line rental. In your case that would obviously mean a 9 month refund.

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g4jnw
Contributor
812 Views
Message 65 of 87

Re: January price increase

I was put through to the retension dept and they said nope i loose it all due to me being out of the cooling off period

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Distinguished Sage
Distinguished Sage
790 Views
Message 66 of 87

Re: January price increase

Well they are wrong. Ofcom say you must be able to leave without penalty. If you lose your advance line rental it means you are being penalised.

 

See message 180 of tis thread

 

 https://community.bt.com/t5/Bills-Packages/BT-price-changes-April-and-August/td-p/1709458/page/18

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Guru
781 Views
Message 67 of 87

Re: January price increase

It has been raised recently in The Guardian

 

Stew

kkkk
Aspiring Expert
756 Views
Message 68 of 87

Re: January price increase

It is important that you make it crystal clear to BT that you are leaving because of the price rise.
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ney
Expert
714 Views
Message 69 of 87

Re: January price increase

I got email saying my Infinity 2 is going up £2.50 and 1571 is going up by 50p.

I have been offered the Home Hub 6 if I take out a new 18 months contract. Overall I would be paying £3 more a month than im paying the now and BT say thats still about £2.50 less than the normal Infinity 2 price.

My Home Hub 3 works mostly fine just the wifi in the last 8 or 9 months is now not always 100% reliable and I have had at lest 3 wifi drop outs. Even though the Home Hub 3 shows the wifi is still working.

Im not sure if I should take this offer or not. I still got about 9 months to go on my current BT contracts.

 

Darren

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kkkk
Aspiring Expert
554 Views
Message 70 of 87

Re: January price increase

Is there a BT webpage that actually states that those currently in an offer or promotion, in most cases those that are within the first 12 months will not have an increase to their broadband or is it purely down to an email or letter they may receive?

 

 

I am in the first 12 months of my contract, No where in the email BT sent me does it say my broadband will increase by £2.50, it says only a few call charges will change. So really bad performance by BT rep who lied to me and tried to sell me a new contract...

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