I need to check on this. I thought that the 18 months would commence on the day I recontract which I why I though that If i re-contract on November, the contract would run until May 2019. I don’t really need fibre so not too bothered if Infinity 1 or 2 speeds. Just thinking about fibre now as it seems a better deal for me. I’ll keep you posted by PM after I have spoken to them to clarify.
Ordered an upgrade to Infinity 1 over the phone on Thursday, order rejected twice. BT don’t know why but will ring me back on Sunday with an update. Have already paid for delivery of a HH6 on my debit card.
can someone please confirm that if the previously posted link shows my broadband package is increasing in price, am I able to cancel my contract without paying any exit fees or the remainder of my contract term?
Why is it when I check that page it says I need to be a broadband customer? I've been a broadband customer for 5 years or so.
I just wanted to say thanks, I spoke to BT this morning via the web chat, and have cancelled all services for no charge from 16 December 2017. This has come at the perfect time for me as I am moving house on 15th December, and due to the new prices and contract lengths, I will not be having BT at the new house (even though it has FTTP already installed!)