I'd just like to share my disappointment with BT.
I Just called BT to cancel my service due to vacating a rented property. Unfortunately I will be living in temp accommodation for the next 6 months and so my only option really is to cancel my service. I've had BT in many of my properties for at least 10 years. However.... this does not seem to be enough for BT.. because I'm leaving they want to squeeze every last penny by charging me a £77 cancelation fee.
Only had BB in this apartment for around 18 month, a few months ago I had a fairly friendly chap from BT call me and ask if I was happy with my service. It went like this.
BT: Hello Mr Rae, I'm calling to check how your service is going with BT
me:O yes I said, few glitches at the beginning but all sorted now 🙂
BT:Thats Great MR Rae he said, I have some good news for you.
me: Really!.. What’s that I said.
BT: I can reduce the price of your broadband because you are a good customer!
me: What a charmer I thought... but he's right I have been with BT for over 10 years.
BT: MR Rae he said, I will reduce your bill by £20 per month, how does that sound.
me: Great! I'll take up that offer!
and so.. he explained my billing and wished me a good day sir!
Little did I know I was just signed up for another 12 months until today’s phone call. At no point did BT point out that I would be tied in for another 12 months. When raised my concerns the operator was told by her line manager I should have checked my emails as it would have been explained. Nice answer... a get out of jail free card I suspect. Really! Am I the only one who doesn't check every email from BT and the other 20 company’s trying to sell or screw me out of more money. I don't think so...
For anyone else who gets that same friendly chap offering you a deal. Please keep in mind you are probably being roped into another 12 months contract.
What is the bump for?
You said "I'd just like to share my disappointment with BT."
which is what you did when you made your post. As far as I can see you haven't asked for any help or assistant in your post to warrant a reply from forum users.
So, unless my maths is wrong, you have been charged £77 cancellation fee rather than £120 extra monthly charges. You appear to have saved £43