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rockmc
Aspiring Contributor
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Message 1 of 3

Keep Connected Promise - has anyone successfully used?

Hello

On another thread I’ve commented that the BTPlus Keep Connected Promise exclusions are sufficiently extensive to make a successful claim very hard. The two times I had a broadband outage, BT referred me to the outage exclusion clause (currently 10.e.1 and 12.d.1 on http://www.bt.com/broadband/plus/terms)

Id be really interested to know from anyone who has successfully claimed for a Mini Hub or for Broadband Backup and if so what were the circumstances of their claim.

Thank you very much

https://community.bt.com/t5/Bills-Packages/Be-warned-sneaky-BT-Plus-Keep-Connected-get-out-clause/td...

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Keep Connected Promise - has anyone successfully used?

was your outage covered by the T&C exclusions or not?



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Scapegoat
Aspiring Contributor
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Message 3 of 3

Re: Keep Connected Promise - has anyone successfully used?

The exception clause which allowed them to exclude any help due to any planned or unplanned outage has been removed from the Ts & Cs.   I wonder why...

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