Keep receiving letters that are not for me!!

[Rob1992]

Hi all, just hoping someone from BT will see this as I have tried calling a number of times and noone has been able to help. We keep receiving letters for a guy who doesn't and has never lived at this address, a few months back we received a full package with TV box and routers in, I called BT who had no record of this being sent to my address (my address was on package) a few days after speaking with BT the guy came round and collected his things as he lives around the area, I told him he needed to change his address and he advised he would contact BT as they had taken down an incorrect address (my address) initially which he has advised them of but it seems it had never changed. Now I have phoned BT a ton of times and have been told that without consent from the account holder they cannot get into his account to change anything however they would put in a request to stop sending letters to my address. I have received a number of letters and grey plastic envelopes to return their things since this call and nothing has changed this has been going on for months! Can someone please help!

[Keith_Beddoe · Accepted solution]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[Rob1992]

Thank you for your help with this one! Fingers crossed we can get it sorted once and for all!!

[JohnC2]

Hi @Rob1992 welcome to the forum and sorry to hear that you have been receiving correspondence incorrectly.

I've sent you a Private message explaining how you can contact the forum moderation team. check here
https://community.bt.com/t5/notes/privatenotespage

cheers
John