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Devonmand
Beginner
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Message 1 of 8

Landline charges for new customers

Why was I charged the most expensive landline charge when going with BT and not told about the cheapest  ?

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7 REPLIES 7
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Landline charges for new customers

Welcome to this user forum. @Devonmand 

Do you have broadband as well, or just the BT Retail landline?

Line rental is £19.99, but is automatically included in broadband packages.

https://www.bt.com/landline/deals/

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Devonmand
Beginner
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Message 3 of 8

Re: Landline charges for new customers

Yes I have broadband.
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Landline charges for new customers


@Devonmand wrote:
Yes I have broadband.

Is that BT Broadband?

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Devonmand
Beginner
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Message 5 of 8

Re: Landline charges for new customers

Yes

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 6 of 8

Re: Landline charges for new customers


@Devonmand wrote:

Yes


Then the cost of the landline rental is included in the total cost that you pay. You get free weekend calls included.

I am not sure what you mean by a cheaper landline cost? You can get a reduction by paying for a year in advance using the Line Rental Saver option.

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Devonmand
Beginner
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Message 7 of 8

Re: Landline charges for new customers

It’s just that I got a better deal with free weekdays and weekends after 7 pm. Why  when I applied for package BT put me on only weekends free ? Seems like it’s a ploy to get at least one months payment out of you before you realise  and ask to change ? Is it BT policy to get as much as possible off the new customer before they make it clear what you are paying for? 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Landline charges for new customers

As this is only a customer to customer forum, its not possible to comment on what package you were put on, but you can display your current contract to see what it says.

First of all you need to go to this page. https://www.bt.com/appsordermgmt/secure/listoforders.do
Then select the order that you wish to view, and on the top right there will be a link saying "Show contract terms"

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