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PiotrP
Aspiring Contributor
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Message 11 of 17

Re: Late activation

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Hi @RobbieMac 

Thank you for post. I'm sorry, I was driving and wasn't able to answer on your call.

I'm working tomorrow, but I should be able take the call, the best time will be 1pm,as I'm on break then.

Thanks

Piotr

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RobbieMac
Moderator
Moderator
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Message 12 of 17

Re: Late activation

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@PiotrP wrote:

Hi @RobbieMac 

Thank you for post. I'm sorry, I was driving and wasn't able to answer on your call.

I'm working tomorrow, but I should be able take the call, the best time will be 1pm,as I'm on break then.

Thanks

Piotr


No problem @PiotrP 

I'll call as close to 1pm as possible tomorrow afternoon.

All the best,

Robbie

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Sensei
Beginner
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Message 13 of 17

Re: Late activation

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@PiotrP  I hope the issue has been sorted. Just in case you are not aware, BT will have to pay you automatic compensation for the delay in activation. It is a £ 5.04 per each day of delay, from the initial date you have been told services would be activated, until the day before the activation actually occurred. The total value should be added as a credit to your BT account to offset your bill. Although, you also have the option to request the credit value to be refunded to your bank account.

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PiotrP
Aspiring Contributor
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Message 14 of 17

Re: Late activation

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@SenseiEverything is going in good direction. Activation date is se on 8th so hopefully everything will be ok this time. Compensation will have to be manually because of all problems at the beginning.

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Sensei
Beginner
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Message 15 of 17

Re: Late activation

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@PiotrP Once activation occurs (if on the 8th) please make sure you mention the automatic compensation and if you want ask for the credit on your account (once processed - within 15 days) to be refunded to your bank account. Good luck!
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RobbieMac
Moderator
Moderator
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Message 16 of 17

Re: Late activation

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Hi @PiotrP 

Thank you for taking the time to chat with me again this morning.

I am really pleased that your services are up and running now.  Everything that we discussed on the call have been applied too.

As agreed, I'll go ahead and close this off from here.  If you need help or have any questions in future feel free to post back as you're more than welcome 😀

All the best,

Robbie

PiotrP
Aspiring Contributor
176 Views
Message 17 of 17

Re: Late activation

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@RobbieMacThank you again for you help and kindness. I can confirm that all ends well, and my broadband is up as promised. I'm happy customer now🙂

All the best

Piotr