Latest bill and moving

[jam2000]

I've just checked my latest BT Bill and it states I've moved home.

Which is incorrect and I haven't so tried online chat, told to call, so spent half an hour waiting in a queue to be cut off.

How can I contact BT to get this looked into?

[NeilO]

Hi @jam2000 were any orders placed for you by our sales team recently? I've seen this happen before when they've added to or changed the plan you're on but chose a package that normally would only be chosen when placing a home move order.

[jam2000]

@NeilO 

Nope only orders are ones which I've done myself online

[NeilO]

@jam2000 we'll take a look for you, I'll send you the private message so you can get in touch.