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jam2000
Recognised Expert
242 Views
Message 1 of 4

Latest bill and moving

I've just checked my latest BT Bill and it states I've moved home.

Which is incorrect and I haven't so tried online chat, told to call, so spent half an hour waiting in a queue to be cut off.

How can I contact BT to get this looked into?

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3 REPLIES 3
NeilO
Moderator
Moderator
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Message 2 of 4

Re: Latest bill and moving

Hi @jam2000 were any orders placed for you by our sales team recently? I've seen this happen before when they've added to or changed the plan you're on but chose a package that normally would only be chosen when placing a home move order.

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jam2000
Recognised Expert
230 Views
Message 3 of 4

Re: Latest bill and moving

@NeilO 

 

Nope only orders are ones which I've done myself online

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NeilO
Moderator
Moderator
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Message 4 of 4

Re: Latest bill and moving

@jam2000 we'll take a look for you, I'll send you the private message so you can get in touch. 

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