I've just checked my latest BT Bill and it states I've moved home.
Which is incorrect and I haven't so tried online chat, told to call, so spent half an hour waiting in a queue to be cut off.
How can I contact BT to get this looked into?
Hi @jam2000 were any orders placed for you by our sales team recently? I've seen this happen before when they've added to or changed the plan you're on but chose a package that normally would only be chosen when placing a home move order.