Basically upgraded to the 900 fibre from the slow one I’m on now on the 22 march, was offered a low price of 32.99 as I had already enquired with a new supplier and was apparently a “long term valued customer”
Was told the install would happen on the 7th April so I booked the day off, got a text yesterday saying my order was cancelled, logged into my account and it said I had cancelled my order. Rang bt and told them I didn’t cancel, they said it was an error and open reach had cancelled it, but anew order had been rebooked for 16th April, checked today and that order has been deleted, rang them again and they were less than useless at explaining what had happened, they told me i would have to replace my order and start again waiting for the install, soonest date 30th April… frustratingly I agreed but wait not only that the price is as now 42.99 as that deal had expired. Told them to stick it in leaving, still in a contract so I owe them £89 quid, I said fine the new supplier will cover up to £100. I signed up with the new supplier and I get a text yesterday saying”your still in a contract and owe £100.99 as an exit fee, so it mysteriously changed from £89 to just above the amount the new supplier would cover. Coincidence?? I think not. Avoid this company at all costs absolute jokers
