If I decide to migrate am I required to give a 30 day notice or do I just pass on my MAC code to the new ISP. I'm currently on a 30 day rolling contract (phone and broadband) and my bt bill is paid up until 3rd August 2014. I would like to avoid any cancellation fees.
You will need to give 14 days notice as per the rolling contract and as long as you are using the MAC code and moving to another ISP you will not have to pay a cease charge or cancellation fees.
See link and this part of the T&Cs
http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF... BT.com | Personal | Terms & Conditions
first of all thanks for the quick reply, I just checked and my mac code has expired, I will request a new one on monday, assuming I receive the new MAC code next week, is the 14 day notification by letter or can I just call BT. Ideally I like to get everything done by 18th JULY or thereabouts, ie, new MAC recieved, BT 14 day notification given, & MAC passed on to the new ISP.
As per the paragraph above
"We will accept notice via a range of methods including phone, e-mail, online chat and in writing".
BT. Normally take the maximum permitted for issuing MAC code of 5 working days