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Aspiring Contributor
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Message 1 of 2

Leaving BT - account in credit

I am leaving BT

 Saturday 3 Feb I placed an order to cease all BT services.

Monday 5 March service was stopped.

 

On the 10 March i received a bill stating: Your final bill came to £5.55

On the 12 March I was debited £42.99

 

When i click on "make payment" in my account it states my account is in credit £37.44

 

I have contacted Live Chat about a refund and each time I get a different answer.

 

First - no refund is due

Second - please wait for the refund

 

What's going on ?

 

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Moderator
Moderator
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Message 2 of 2

Re: Leaving BT - account in credit

Hi @lfc84 Sorry about the confusion over your final bill. 

We will be happy to help sort this out for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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