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teckannan
Beginner
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Message 1 of 2

Leaving BT

I wish to cancel the BT Broadband, however they did give only the landline number, which i'm unable to reach them.

I have completed my contract and broadband looks to be costlier comparing other services, so i wish to leave the BT gracefully. 

anybody can share the BT Email id, where i can share the BT customer number and take an advice, when is the last day of the service in terms of cancellation 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Leaving BT

You can not cancel your BT Broadband by email. You need to contact BT by phone if you wish to cease your service. Call 0800.800.030

If you are moving to another provider you do not need to contact BT, you just need to contact your chosen provider and they will contact BT on your behalf.