Thanks for responding. It did actually start working while I was on the live chat to BT. It seemed like the landline still wasn't working until I received a phone call on it this morning. There is no diall tone but I can now receive and make calls, which seems a bit weird. I didn't receive a text saying all working until about an hour after it went live and no explanation why it didn't happen yesterday, but for now I will thanks heavens for small mercies. Any idea about how the phone works with no dial tone though?