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TracyMcGarey
Aspiring Contributor
218 Views
Message 1 of 2

Line Rental Saver

Please someone from BT - help me.

I've tried 4 times to renew my Line Rental Saver and every time it immediately shows as rejected in the Track Your Order part of  my account. I receive no email or explanation about this.

I have phoned about this, I have also been promised call backs which have never come, and I've even logged an online complaint which was closed with a "glad we could help" message when nothing had been done at all.

I have received no help whatsover and my Line Rental Saver is still not renewed.

Is there anyone, anyone at all, at BT who can help me? I'm at my wits end.

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1 REPLY 1
RobbieMac
Moderator
Moderator
189 Views
Message 2 of 2

Re: Line Rental Saver

Hi @TracyMcGarey 

Thanks for your post and welcome back!

I'm sorry for the problems you've been having renewing your Line Rental Saver.  I appreciate the time you have spent trying to get this sorted out.

As you're no further forward with this we can pick it up and give you a hand from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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