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Longshanks
Expert
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Message 1 of 4

Line goes dead when ringing BT

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Morning

Am ringing 0800 389 1827 to discuss billing issue. (Number quoted in email from BT) You get voice asking you to enter number “you’d like to talk about”. I do that and nothing happens. Tried it quite a few times. Am I missing something?

Ta

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Line goes dead when ringing BT

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@Longshanks 

Probably a scam email. If you entered your number, then you have confirmed its a working line, so you may see in an increase in scam phone calls, so watch out.

Call 0800 800 150 and select billing.

 

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PaddyB
Moderator
Moderator
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Message 3 of 4

Re: Line goes dead when ringing BT

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Hi @Longshanks,

Thank you for posting. I'm sorry you haven't been able to contact BT when ringing 0800 389 1827. That is a BT Number. That team normally deals with cancelation and migration request.

If you still can't get through while calling that number, I would give 0800 800 150 a call as suggested by @Keith_Beddoe.

Thanks,

Paddy

 

Longshanks
Expert
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Message 4 of 4

Re: Line goes dead when ringing BT

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Thanks both. My fault entirely. I forgot to hit the ok button on the phone😡

62 now, too old for all this malarkey.

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