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Message 1 of 2

Line migration and new services issues

I informed BT that I was moving home on 10/7/15 and would like to keep the same number at the new address, this all seemed to go ok and the guy on the phone was pretty helpful, I also signed up to BT Infinity service after being with a different provider for the past 5 years, this was agreed to be activated on 13/7/15 along with the number migration. The 13th comes along and I receive the email stating that my new service was activated, the strange thing was though my line in my old address was, and still is, active with ADSL being provided by Xilo. I go to my new address and find that nothing is active there.


I contacted BT and was sent back and forth between customer care and technical over and over again for 2 and a half hours. It appears obvious that my line in the old address is still active and new one isn't though they seem unable to comprehend this. They finished the call at 9pm saying Level 2 technical will contact me today to "sort the problem", does anyone have any experience of this issue and can provide any details of you got it fixed, I really can't stand another night of speaking to people who only ask "is the cable plugged in" and "what colour are the lights on the Hub?" over and over like I've never used a router before.



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Message 2 of 2

Re: Line migration and new services issues

Hi Eville,


Welcome to the forum, I'm sorry to see you're line hasn't been connected. If you need any help with this please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.



Community ModeratorNeilO
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