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Aspiring Contributor
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Message 1 of 3

Line rental saver renewal problem - showing wrong broadband package on checkout

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Having a nightmare trying to renew my line rental saver, have been trying for the past week, today it has expired.

When i got to renew my line rental it shows  £52.49 a month.  I regraded my broadband last week and the bill for the broadband should be £3 a month, (got the order number via webchat and its in my account)

Why is the line rental page showing different ?

I just want to pay and start my line rental saver at £219 and pay it, shouldn't be this hard....

Been trying to phone, no answer, webchat no longer working...

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Beginner
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Message 2 of 3

Re: Line rental saver renewal problem - showing wrong broadband package on checkout

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Identical problem here.  

There's no point phoning for obvious reasons in the current situation and I don't want to hog a line.

Did you get any further with this?

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Expert
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Message 3 of 3

Re: Line rental saver renewal problem - showing wrong broadband package on checkout

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It's an error, the £52,49 is the standard price of Fibre 1, the recurring parts are not reflecting discounts agreed, renewing line rental saver won't take away any discounts already in place, you can safely ignore it.