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Mustangnm1
Beginner
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Message 1 of 6

Live chat re bill support

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Hi

im new to the community and hope you can help?

does BT live chat not exist anymore as I can’t find it on the website?

im trying to find out if I can get payment support for my last bill which I can’t pay? Thanks

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imjolly
Distinguished Sage
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Message 2 of 6

Re: Live chat re bill support

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Bt have said that if you cant pay then you will not be disconnected and they will review in June

https://community.bt.com/t5/Bills-Packages/Bill-payments/m-p/2021573#M119765



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Mustangnm1
Beginner
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Message 3 of 6

Re: Live chat re bill support

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Oh really, is there anything written down to say this or is it word of mouth?

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imjolly
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Message 4 of 6

Re: Live chat re bill support

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I have posted confirmation by mod who is BT employee

there are numerous other posts confirming relaxation until june



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Keith_Beddoe
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Message 5 of 6

Re: Live chat re bill support

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Mustangnm1
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Message 6 of 6

Re: Live chat re bill support

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Thanks so much for your help
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