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Bergen
Beginner
148 Views
Message 1 of 8

Livechat

I can't seem to find the livechat option/button anywhere and I need to speak to someone urgently about account issues (am out of the UK and calling the hotline didn't work - put me on hold indefinitely). Help? Thanks in advance!

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7 REPLIES 7
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Distinguished Sage
Distinguished Sage
139 Views
Message 2 of 8

Re: Livechat

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Bergen
Beginner
132 Views
Message 3 of 8

Re: Livechat

Yep first place I looked. Just gives the hotlines (which I've tried several times but no joy) ... there used to be a livechat button that would pop up in the past but it's gone?
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Distinguished Sage
Distinguished Sage
129 Views
Message 4 of 8

Re: Livechat

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Bergen
Beginner
125 Views
Message 5 of 8

Re: Livechat

I'm not getting that 😞 (might be because I'm logging in from outside the UK?!)

BT.jpg

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Distinguished Sage
Distinguished Sage
117 Views
Message 6 of 8

Re: Livechat

That may well be the case. There does not appear to be any other option.

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Moderator
Moderator
92 Views
Message 7 of 8

Re: Livechat

Hi Bergen welcome to the forum and thanks for posting. Try this link and see if the chat option pops up in the bottom corner

cheers
John

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Bergen
Beginner
88 Views
Message 8 of 8

Re: Livechat

Thanks for that link, the chat window did pop up ... BUT 'currently unavailable' says opening hours are 7am to 11pm (I assume that's GMT) and it's 935am now 😮 Is it live on your end? 

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