I've just had full-fibre installed in my new house (very fast, very impressed) - and trying to sign into 'my-bt', partly because I'd like to get the Xbox GamePass offer.
When I read the instructions, it said I needed to use the same microsoft account as the Xbox, so the offer was correctly replied; I read this as needing to change my BT ID to the same e-mail. So, when I first logged in, I clicked 'Change BT ID', and entered the other e-mail in.
I got the 'change BT ID' e-mail, but when I click it and enter new password, I get a red 'Sorry, Something Went Wrong, Try Again Later' message, and I can't get any further.
I since realised I didn't need to change my BT ID - just make sure I select the correct Microsoft account when I redeem the offer. So I've tried to cancel the 'BT ID Change' - but can't. The change hasn't gone through (see error above), and when I try to log in with the original e-mail address, I get a message, "This ID hasn't been activated". However, the activation e-mail doesn't turn up - instead, it sends a 'Change ID' e-mail each time I try to activate. This seems like a bug - and I'm stuck in that cycle.
I'd just like to activate my original e-mail address, but can't because it's sending me the change-ID e-mail instead, which doesn't work. Help!
