FORCED MOVE TO EE - to obtain 'best deals'. How do I stay with BT and not be overcharged (fleeced)?

[Puma937]

Has anyone as an existing BT customer (in or out of contract), been able to stay with BT and negotiate a competitive price?

[iniltous]

I’m not sure what your issue is , BT Groups stated aim is for EE to be the main consumer brand , BT the business brand and Plusnet , if maintained , presumably the ‘no frills’ brand , given the aim is to get residential customers onto EE , it would be weird if the consumer offers from BT matched or bettered EE , that’s hardly likely to assist in moving residential customers to EE

[Puma937]

@iniltous - So why don't BT pull all new customer offers and direct all new online signups to EE? Simple solution.

BUT....anyone can go online now and sign up to BT as a new customer with a competitive price, yet as a current BT customer who wants to change the spec of my package.....I can't without moving instantly to EE - even then the prices are inflated. You can't as a company say 'we don't sell that product anymore', yet continue to sell it to someone else.  

 'It would be weird if the consumer offers from BT matched or bettered EE , that’s hardly likely to assist in moving residential customers to EE' - are they not the same company? Or is that only when it suits them?

What is the incentive to move to EE, when the price is £10-£30 more per month than than a new customer. BT/EE are basically saying, you can continue to pay £170 pm as you are now, if not.......you can sod off.

[Sheeny]

I'm in this 'loop' now with my contract expiring in 9 days.

[Sheeny]

Tried switch to EE but they say they are the same as BT and so I'm an existing customer.

[Sheeny]

I spoke to EE today because my BT Halo contract runs out in 9 days. they regard me as an existing customer.