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ocoste
Beginner
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Message 1 of 2

Locked out of BT account - 2FA Issue

I've managed to lock myself out of my BT account.  I had 2FA switched on but circumstances meant I had to change my mobile number quickly.  I didn't get chance to log into BT account to update the number. Now when trying to log in the system is sending 2FA codes to my old mobile number that I no longer have access to.  Any suggestions for best point of contact at BT to fix this?  Thanks. 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Locked out of BT account - 2FA Issue

0800 800150