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Message 1 of 9

Locked to Fibre 1 speeds on Fibre 2 package.

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Hi, I just got my fibre 2 package installed and the engineer informed me that i'm currently locked onto the Fibre 1 speeds. Here are my router stats,

 

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If anyone could help that would be amazing! 

 

Thanks!

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8 REPLIES 8
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Message 2 of 9

Re: Locked to Fibre 1 speeds on Fibre 2 package.

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You need to speak to customer services, 150 or 0800 800150

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Message 3 of 9

Re: Locked to Fibre 1 speeds on Fibre 2 package.

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Okay i'll try giving them a ring now, Thanks.

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Message 4 of 9

Re: Locked to Fibre 1 speeds on Fibre 2 package.

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Please let us know how you get  on @Okaydan . We're here to help if you need us.

Cheers

David

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Message 5 of 9

Re: Locked to Fibre 1 speeds on Fibre 2 package.

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 @DavidM Currently on the phone and it seems they don't understand about me being on the wrong package speeds and keep mentioning that it shows fibre 2 package on my account. If it's possible appreciate your help so much!

Thanks David.

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Message 6 of 9

Re: Locked to Fibre 1 speeds on Fibre 2 package.

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Hi @DavidM is it possible to get in contact with you please?

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Message 7 of 9

Re: Locked to Fibre 1 speeds on Fibre 2 package.

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Thanks for getting back @Okaydan .

I'll take a look at this for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

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Message 8 of 9

Re: Locked to Fibre 1 speeds on Fibre 2 package.

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@DavidM Thanks for the reply, I've gone ahead and messaged you.

Thank you!

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Message 9 of 9

Re: Locked to Fibre 1 speeds on Fibre 2 package.

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Thank you @DavidM and the moderator team who helped me get put on the 80/20 profile, Really appreciate you guys!