Logged out of my email account

[Echew]

I'm becoming very frustrated with this. I got a message saying that my email account had suspicious activity and that I needed to change my password so did what it said it took me to extra security questions date of birth postcode and a security question it then kept saying the information was incorrect I have moved last year but put my last postcode  . I have been unable to get any further. Since moving I don't have any bt services. I need to get back in to this account as this is my primary account and it has important documents in it 

[gg30340]

Call BT 030.1234.150 and explain the problem to them. They may reset your password while you are on the phone, subject to answering security questions or they may send you a PIN number in order to reset your password.

On no account disclose that PINnumber to any person that may call you and purport to be from BT.