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Anthony_Ralph
Beginner
228 Views
Message 1 of 6

Logging into MYBT

Logging into MyBT (to see current bill for example) always leads to being taken to my BT email page. Trying again from there to log into MyBT just results into going round in a loop.

I'm using Win10 and Edge if that is any help.

Can anyone suggest a solution?

 

Anthony 

 

 

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5 REPLIES 5
licquorice
Distinguished Sage
Distinguished Sage
196 Views
Message 2 of 6

Re: Logging into MYBT

Try a different browser. Clear your cookies and cache from Edge.

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Anthony_Ralph
Beginner
183 Views
Message 3 of 6

Re: Logging into MYBT

Thanks for the quick reply

I have cleared the cache and cookies and have also tried in Chrome and Firefox. The My BT app in my android 'phone works okay.

I wonder what else I might try? Or is it something BT can do at their end?

Anthnoy

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NeilO
Moderator
Moderator
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Message 4 of 6

Re: Logging into MYBT

@Anthony_Ralph I'm sorry to see you're having problems logging into MyBT.  My colleague @StuartH picked up your private message. If you get back to him with the info requested he'll be able to help.

Cheers

Neil

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JaySKay
Aspiring Contributor
131 Views
Message 5 of 6

Re: Logging into MYBT

Hi Anthony

Did you sort out the problem you experienced with logging in to MyBT?

I reported exactly the same problem on 19/11/2021 and I'm still waiting for a resolution.

The moderators resort to sending private messages so other members of the Community never get to know the outcome!

Your feedback would be much appreciated.

Thanks

John

 

 

 

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Anthony_Ralph
Beginner
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Message 6 of 6

Re: Logging into MYBT

Hello John,

 

My message was followed up and the MyBT account was reset using another of my email addresses. 

It was done via private messages as you say...

Anthony

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