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Beginner
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Message 1 of 4

Login trouble

Hello, i can't login to my BT account to see any details, every time i try to login it jumps me back to my email account every time, i also have not heard anything about my rewards package, my account went active on 25/03 and i use a mac, thank's.

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Moderator
Moderator
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Message 2 of 4

Re: Login trouble

Hi @bif2748  Welcome to the forum and thanks for posting. Check out What is a BT ID and how can I get one? If you keep getting directed back to your BT email account maybe you have set up your BTID using a different email address. 

If you are still unable to get into your online account after checking out the BTID post back and let me know.

Cheers
John

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Beginner
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Message 3 of 4

Re: Login trouble

Hi, i have managed to change my old login email address to my new bt email address, the only thing now is that i dont know if any details of my rewards were sent to my old email address (plusnet) as it was closed the day after i switched, can you help with this please?  thankyou.

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Moderator
Moderator
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Message 4 of 4

Re: Login trouble

Hi @bif2748,

If you send me in your details I'll be able to take a look at this for you.

I've sent you an private message with details on how you can contact the Moderation Team.

Thanks

PaddyB

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