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Message 1 of 3

Longest time on hold with BT?

Hey guys 

Who holds the record for the longest time on hold trying to get through to speak to a customer service representative?!

45 minutes and counting here, and they close at 9pm LOL. Watch me get cut off as I get to 9pm. All because I chose 'cancel broadband' as an option!

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Message 2 of 3

Re: Longest time on hold with BT?

It got to 50 mins in the end, but at least I was answered!
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Message 3 of 3

Re: Longest time on hold with BT?

Good morning @samfl84,

I am sorry to see that you were on hold last night.

Did you get everything sorted when you spoke with one of my colleagues?

Let me know if you need any help, please.

Thanks
DanielS

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