Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Benpester
Beginner

on ‎04-04-2022 22h27

1,139 Views
Message 1 of 2

Lost equipment return. No proof of postage

I’ve returned all of my equipment to BT through the service they provide. I am now getting emails saying that if I don’t return the equipment I will be charged £115. Unfortunately I don’t have the proof of postage, but used their label and took it to the post office where they scanned it. How can I resolve this?

0 Ratings
Reply
1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage

on ‎05-04-2022 8h43

1,094 Views
Message 2 of 2

Re: Lost equipment return. No proof of postage

The returns process is taking 3 or 4 weeks to process.

If it is not showing as returned in your MyBT after that time you will need to contact BT's Customer Services 0800.800.150 and explain to them that you do not have a Proof of Postage to see what if anything can be done.

0 Ratings
Reply