M & S £50 Gift card unable to find out how I get or claim

[gsn240773]

I ordered my BT Broadband, Phone & TV on the 15/11/2018. it is now installed and running as from the 29/11/2018.

I was supposed to receive a £100 Pre Paid Mastercard and a £50 M&S Voucher.

I have been able to claim the Mastercard, but I'm Unable to claim the M&S voucher, from reading other posts it looks that I need some order reference beging with AJM that I cannot find in any of my emails or on my account.

Thank you in advance for any help.

[Keith_Beddoe]

Welcome to this user forum.

Its the sales reference you are looking for. It a long number starting with three letters.

If you can find it, what are the first three letters? Do not post the full number here.

[gsn240773]

The only number I can find is Order reference: VOL

[Keith_Beddoe]

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[RobbieMac]

Hi @gsn240773,

Welcome to the Community and thanks for your post!

Sorry that you're having problems claiming for your £50 M&S voucher.  Have a word with our >> billing live chat team << to see if you can get your order ref that way to claim.

Post back and let me know how you get on chatting with them.

Cheers,

Robbie

[gsn240773 · Accepted solution]

Saying I'm not eligable by my order number so not happy as at time of order it showed that I would be receiving this, raising a complaint for me and getting a call back tomorrow from a manager.