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Millie979
Beginner
271 Views
Message 1 of 10

M & S Voucher

Hi,

I have been trying to claim my £100 M&S voucher through the broadband benefits link as suggested, it keeps saying my order reference number isn't correct, which begins with VOL followed by several numbers. I did email bt customer support last week but haven't had any reply. Could anyone advise please?

Thanks.

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
270 Views
Message 2 of 10

Re: M & S Voucher

@Millie979 

Welcome to this user forum.

You should be able to find it via MyBT.

try https://www.bt.com/appsordermgmt/secure/listoforders.do

Look for the sales reference on this page, top right.

It should also be on the mail BT sent to you, confirming your order.

Otherwise try billing live chat team

You are looking for the letters BTC or AJM at the start.

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Millie979
Beginner
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Message 3 of 10

Re: M & S Voucher

Hi, thank you for the reply, I have checked the number on the link you sent, it's the same as my order reference number on the original email, but it starts with VOL and not AJM, so it wont work.

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Distinguished Sage
Distinguished Sage
259 Views
Message 4 of 10

Re: M & S Voucher

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Millie979
Beginner
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Message 5 of 10

Re: M & S Voucher

Thank you so much.

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Moderator
Moderator
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Message 6 of 10

Re: M & S Voucher

Hi @Millie979,

Welcome to the Community and thanks for your post!

I'm sorry for the problems you're having claiming for the M&S Voucher.  I appreciate the time you have spent getting in touch with our email support team and sincere apologies that you haven't had a reply as of yet.  We can pick this up for you to help with with the order reference number needed to raise your claim.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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Taylormatty
Aspiring Contributor
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Message 7 of 10

Re: M & S Voucher

Im having the same issue. Any assistance would be gratefully received.   

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Millie979
Beginner
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Message 8 of 10

Re: M & S Voucher

Hi, I had to get my reference number via private message as it wasnt on any of my correspondence, you may have to contact one of the BT members on here, I'm not sure how to do that though I'm afraid.

Hope you manage to get a reply.

Thanks.

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Taylormatty
Aspiring Contributor
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Message 9 of 10

Re: M & S Voucher

Thanks Millie, yeh i can only find the VOL number

 

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Millie979
Beginner
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Message 10 of 10

Re: M & S Voucher

That's all I could find, but it has to be an AJM number. 

 

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