I have been trying to claim my £100 M&S voucher through the broadband benefits link as suggested, it keeps saying my order reference number isn't correct, which begins with VOL followed by several numbers. I did email bt customer support last week but haven't had any reply. Could anyone advise please?
Hi, thank you for the reply, I have checked the number on the link you sent, it's the same as my order reference number on the original email, but it starts with VOL and not AJM, so it wont work.
I have asked a moderator to provide assistance, they will post an invite on this thread. They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
I'm sorry for the problems you're having claiming for the M&S Voucher. I appreciate the time you have spent getting in touch with our email support team and sincere apologies that you haven't had a reply as of yet. We can pick this up for you to help with with the order reference number needed to raise your claim.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages
Hi, I had to get my reference number via private message as it wasnt on any of my correspondence, you may have to contact one of the BT members on here, I'm not sure how to do that though I'm afraid.
