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rutine
Newbie
169 Views
Message 1 of 8

M&S voucher not recy

As a new BT customer I received my BT reward card,but not received my M&S voucher.I filed in the claim form more then 45 days ago

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
166 Views
Message 2 of 8

Re: M&S voucher not recy

Welcome to this user forum.

When was your service activated?

Which site did you place the order through?

What were the first three letters of your order number?

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rutine
Newbie
162 Views
Message 3 of 8

Re: M&S voucher not recy

My service was activated on 17/12/18,my order is VOL013-********************* ,I think that I place an order on uswitch

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Distinguished Sage
Distinguished Sage
147 Views
Message 4 of 8

Re: M&S voucher not recy

That is not the right number, its the order reference which needs to be used on the claim form. That usually begins with AJM.

"Once you've ordered a package on BT.com, you should receive two order confirmation emails. The email titled "Your BT.com order confirmation" will contain your BT.com order reference which is 12 characters long and will be a mix of letters and numbers."

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rutine
Newbie
142 Views
Message 5 of 8

Re: M&S voucher not recy

It is AJMAA****************************

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Moderator
Moderator
133 Views
Message 6 of 8

Re: M&S voucher not recy

Hi @rutine

When you filled out the claim form did you enter the AJM number above or the VOL order number?

Thanks

Stuart

Community ModeratorStuartH
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rutine
Newbie
123 Views
Message 7 of 8

Re: M&S voucher not recy

AJM
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Moderator
Moderator
119 Views
Message 8 of 8

Re: M&S voucher not recy

Hi @rutine

I can get this investigated for you to find out what's happened. I've sent you a private message asking for more information. 

You can access your private messages by clicking here 

Thanks

Stuart

 

Community ModeratorStuartH
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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