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rjbeston
Beginner
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Message 1 of 2

MAC code from Sky not recognised by BT

Hi,

I'm trying to move from Sky Broadband to BT infinity.  I have ordered this on line and have an tracking number from BT. I have a MAC code from Sky but it is not recognised by BT - the format looks correct XXXX1234567/XX12X according to my understanding of the 4 different formats of MAC code (where X is a letter)

It's been 2 weeks since I have got this MAC code from Sky and I have spent alot of time on the phone to BT trying to get my order processed - any ideas what I should do? I'm close to giving up and sticking with Sky.....

Many thanks

Rob

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: MAC code from Sky not recognised by BT

have you tried live chat 



live chat






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