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tomjoy
Beginner
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Message 1 of 2

MORTGAGE HELP £11.52 arrears with credit reference agency for BT cancelled service

Having recently spent months improving my wife and my credit reports and cutting back on spending in order to purchase our home from our landlady I woke up to find my wifes excellent report downscaled to good due to the following:

 

Cancelled BT and moved to TALKTALK but didn't realise we were still being billed for internet security.

Upshot is that BT have registered 3 missed payments totaling £11.52 with Equifax and we may now miss out on the purchase of our home.

 

I have spoken to BT but am finding it very difficult to get anywhere.

 

I really need someone to give assistance with removing these red marks.

 

Many thanks,

 

Tom.

 

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1 REPLY 1
Distinguished Sage
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Message 2 of 2

Re: MORTGAGE HELP £11.52 arrears with credit reference agency for BT cancelled service

Hi Welcome to the Community Forum

I am sorry to see you are having problems with your BT service

I suggest you contact live chat at this link they should be able to help you


http://bt.custhelp.com/app/contact/c/2902
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