I am having issues accessing My Bt information with the following error message:
“Sorry we can’t get your account details at the moment”
this has been happening for 5 days now, how do I resolve this?
Solved! Go to Solution.
Hi @Smur, welcome to the forum, and sorry you're unable to access your account online at present.
Would you try clearing your cookies and cache?
You can also test by trying a different internet browser and let us know how you get on.
Hi John, thanks for the support however neither of these have worked and the issue is still there. I only joined BT last week so I have never had access to this area before if that helps
Hi @Smur, thanks for trying that and posting back.
Just one more thing I would like to check with you. Did you previously use BT and if so would you check that there is a pick box beside your account number and see if you can change to the other account.
Hi John, no this is the first Bt account that I have created so there is only the one account
Hi @Smur, thanks for confirming that for us. I've sent you a Private Message so you can contact the Mod team and we'll be happy to help you get this fixed.
Hi @Smur, thanks for getting in touch and good news that you're now able to access your online account 🙂
I have the exact same issue how can I resolve?
I have never been with bt before or had a bt email address. Its quite poor the portal neither works or shows my details but the direct debit works fine.
Any help will be appreciated.
Sorry to hear about the issues you're having with your MyBT. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages