<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
I have forgotten my log in password on my account and i don't seem to be able to find the reset password toggle, i know my account number and my user name but nothing is coming back with the button to reset password for some reason