Have BT given any consideration to creating a secure message center under MyBT?
Surely it would make sense in these days of spam, not knowing which emails to trust and trusting those that shouldn't be trusted and can be harmful?
I was prompted to think of this today when I received an email which claims to be from BT and looks authentic and starts with
You've recently asked us to place a credit on your account because you can’t watch live sport right now. Unfortunately something’s gone wrong which has stopped your credit going through. There are a number of reasons why this could have happened:"
The thing is that I did not request a credit to my account, I requested that the money be donated to the NHS, so I'm inclined to think that, authentic looking or not, this is a phishing email.
I've worked in IT and seen some very sophisticated scams (and some laughable ones as well) and the end product is that I'm always super suspicious of emails asking for personal details, hence my suggestion for a secure messaging center.
Sounds like a really good idea, unfortunately BT never listen to really good ideas, they suffer from 'not invented here' syndrome.