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Carlchell
Beginner
344 Views
Message 1 of 2

Made final payment last year and debt collection companies chasing me

HI

I had my final bill in September last year, I payed it when it landed £180 as I moved out of the home I was contracted to, 

All was okay until I received a call of a debt collection agency asking for a payment in full and BT had given me a default on my credit score.

I contacted BT straight away to report I had payed the £180

I got an email back from somebody in the missing payments department stating they can't find the payment coming in, 

So I sent them a copy of my bank statements 20/01/20 showing I never missed any payments and then the £180 leaving when requested. 

I never got a reply from Debasis Panda at BT's missing payments department. but due to all this mayhem of COVID 19 I had forgotten about it all.

Until today, I got another threatening letter this time to the tune of £226 

What do I have to do, I have all the evidence it left my account to BT?

 

Carl 

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NeilO
Moderator
Moderator
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Message 2 of 2

Re: Made final payment last year and debt collection companies chasing me

Hi @Carlchell, welcome to the community and thanks for posting. I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to help. We're quite busy at the moment so it will take us longer than normal to reply. 

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