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sguy455
Beginner
566 Views
Message 1 of 14

Marks and Spencer voucher-how do I chase up?

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Hi guys,

I was offered the £40 M and S voucher for signing up along with £100 BT reward card. The reward arrived with no issues, but now the 45 days has elapsed and the M and S voucher has not arrived. I have completed the online form via the link to request the vouchers already.
Where do I complain about this?
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13 REPLIES 13
Moderator
Moderator
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Message 2 of 14

Re: Marks and Spencer voucher-how do I chase up?

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@sguy455 Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll raise this with the promotions team. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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sguy455
Beginner
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Message 3 of 14

Re: Marks and Spencer voucher-how do I chase up?

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Thanks Neil, I have done this. If you can advise if there is anything else I should do that would be great
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-Richie-
Expert
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Message 4 of 14

Re: Marks and Spencer voucher-how do I chase up?

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Are the M&S vouchers not meant to be claimed from the 3rd party that referred you ? MoneySavingExpert ran that promotion I believe, the £100 which you've already claimed is claimed from BT

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Moderator
Moderator
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Message 5 of 14

Re: Marks and Spencer voucher-how do I chase up?

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Hi @sguy455,

When you claim the M&S voucher, did you do so using the link the link below?

https://www.broadbandbenefits.co.uk/marksandspencers/Default.asp

Thanks

PaddyB

Community ModeratorPaddyB
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sguy455
Beginner
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Message 6 of 14

Re: Marks and Spencer voucher-how do I chase up?

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Yes I claimed using the 3rd party website, 45 days have elapsed and the vouchers have not arrived. The website says to chase it up after this time but does not indicate how to?
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Moderator
Moderator
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Message 7 of 14

Re: Marks and Spencer voucher-how do I chase up?

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Hi @sguy455,

That's okay thank you for confirming. We'll chase this with the promotions team and we'll get back to you once we know more.

Thanks

PaddyB

Community ModeratorPaddyB
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sguy455
Beginner
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Message 8 of 14

Re: Marks and Spencer voucher-how do I chase up?

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Thank you very much
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Moderator
Moderator
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Message 9 of 14

Re: Marks and Spencer voucher-how do I chase up?

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Hi @sguy455,

Thank you for sending in your details. I've picked up your case and have passed on your details to the Promotions team to investigate. I should have an update for you in next couple of days and I'll post back as soon as I know more.

Thanks

PaddyB

Community ModeratorPaddyB
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sguy455
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Message 10 of 14

Re: Marks and Spencer voucher-how do I chase up?

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Thanks Paddy, I really appreciate your help.
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