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Hi, I signed up to Bt broadband in October 2019 through uswitch. As part of the offer was £30 mastercard voucher (recieved) & £100 Marks and spencers vouchers.
I waited for my service to go live and applied for the vouchers, waited 45 days but not received. I have raised complaints and spoke to BT numerous times, each advisor denying any knowledge of this deal. I have said it is on their rewards page and in the terms & conditions the eligibility states through uswitch between 1st - 31st Oct. I'm so frustrated and getting no where in receiving these.
What date did you place your order?
These are the October offers.
13th of October my order was placed. I'm hoping you can help, please let me know if you need an order number or more details.
I am just a customer, so cannot help with this.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
They are very busy at the moment, so it may take a while for them to help.
Welcome to the Community and thanks for taking the time to post.
I'm sorry about the delay in getting your M&S voucher sent out to you.
I've sent you a Private Message with details on how you can get in contact with the mod team so that we can look into this for you.