I moved house in August, and brought my BT package with me from my old address. Simple? Not a chance.
First, while all my services were working at my new address, my account was still registered at my old address. I also ended up with three different landline numbers on my account - my old one, new one and another one that doesn't do anything!
After months of phoning, tweeting and instant messaging them, I finally managed to get the address righted on my account and one of the wrong landline numbers removed. Inamongst this, I have (repeatedly) been charged for 'cancelling my account mid-contract'. I haven't cancelled anything, this has been BT, messing around on the account while trying to fix it.
Today, I have recieved my next bill. I have been charged £46, seemingly for starting a new contract. And I still have an extra landline number. So, I went back on the instant message system, only to be told that when you move address, they cancel your existing contract and set up a new one, and that's what I have been charged for.
Is this right? I have moved address with BT before and I'm sure I just moved my existing contract onto the new address. I don't recall them cancelling it and setting up a new one (or charging me for the privilage!). And how in the hell do I get rid of this extra landline number! How many phone lines do they think I have?!
I have spoken to more people in BT than I care to recall recently and I am fed up of being lied to. A straight answer would be nice at this point