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arj7
Beginner
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Message 1 of 12

Merge Accounts

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Hi on my account there are two account numbers, one is from an old account and the other is my current. Can I remove my old account from this?

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11 REPLIES 11
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: Merge Accounts

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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JohnC2
Moderator
Moderator
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Message 3 of 12

Re: Merge Accounts

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Hi @arj7  You cannot remove the old account yourself so I've sent you a Private message explaining how you can contact the forum moderation team and we will help with this. 

Cheers
John

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JohnC2
Moderator
Moderator
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Message 4 of 12

Re: Merge Accounts

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Hi @arj7 Thanks for sending over your details. I am unable to remove the old account from your BTID so I have had to raise this to our bt.com team to complete. They can take a few days but I'll update you as soon as I hear back from them.

Cheers
John

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1,340 Views
Message 5 of 12

Re: Merge Accounts

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Yes you can remove the old account. Just talk to the morderator or you can send a mail to them. They can remove the old account number from the account.

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licquorice
Distinguished Sage
Distinguished Sage
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Message 6 of 12

Re: Merge Accounts

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You may have failed to notice that the mods are already dealing with the problem.

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JohnC2
Moderator
Moderator
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Message 7 of 12

Re: Merge Accounts

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Hi @arj7 the bt.com faults team have got back to me to confirm they have removed the old account for your BTID. Please can you login and confirm that all is ok now.

cheers
John

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arj7
Beginner
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Message 8 of 12

Re: Merge Accounts

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Hi I have logged in and the other account is still showing, it says 'account 1' now.

 

 

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JohnC2
Moderator
Moderator
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Message 9 of 12

Re: Merge Accounts

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Hi @arj7 Thanks for checking that for me. I need some screen shots showing that the account you no longer need is still linked to your BTID. I have sent you an email if you could reply to that with the screenshots I will go back and get the fault re-opened.

Cheers
John

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JohnC2
Moderator
Moderator
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Message 10 of 12

Re: Merge Accounts

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Hi @arj7 thanks for sending over the screenshot and the bt.com team have had a further look at this for you. 

They are unable to replicate the issue so can you please can you ensure you clear your cookies and cache and login to your BTID. If you are using the Mobile app please can you login on a laptop or pc and see if the issue persists.

Post back and let me know how you get on.

Cheers
John

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