Solved! Go to Solution.
Welcome to this user forum.
There is a minimum of a 10 day delay if you move providers. This is an Ofcom ruling to reduce the incidence of "slamming"
You also have to take into account that there will still be a lot of open tasks waiting for closure.
If you were on BT Fibre, then the initial attempted move to Sky Fibre, would have ceased your connection in the cabinet.
If the cabinet is full, then you may not be able to get your BT Fibre connection back, as there will be a waiting list. Could that be the reason why the migration to Sky fibre failed?
I am sorry for the problems that have happened during the migration orders. Do you have any open orders with BT or Sky at the moment? Were you told if the original cease order was cancelled?
Let me know as we may be able to help you.