Late October 2018 I was admitted to hospital with a chronic/life threatening disease. Early 2019 I was advised not to return to the above address and look for somewhere more agreeable with my disabilities. I therefore had the premises vacated. From this point I contacted BT online chat and by telephone. I was concerned about losing my E-mail and landline number and asked about costs regarding cancellation. . I was told that if I cancelled my phone package it would cost approximately £450 to get reinstalled in a new property. I was advised to carry on the payments until I moved. I therefore continued payments. However, my recovery has been very slow. More recently as I wondered if I could cancel my Broadband and just keep paying the landline. I thought this had happened but only my add-ons were removed.
I am now reasonably recovered to start looking for appropriate accommodation. I will need to have emergency links to emergency services which is why the landline is so important.
I do not think I should have been paying for the Broadband – only landline but I am on my own and was incredibly ill – just relieved to know it was still there.
I am unable to talk for long periods and because of Covid I am shielding in a Care Home locally but have been told I can leave anytime after end September.
I have no complaints about BT Services but my research shows me that I can get almost the same package for half the price I am paying and feel that the advice given has been a total waste of time and money.